Making an appointment
What you told us
- More clarity is needed on how to make an appointment
What we changed
- Poster created for facility staff to follow
- Information added to website
June 2026 Survey Results
Patient Feedback Survey
We asked patients to share their experience of the practice. Their feedback helps us understand what we are doing well and where we can improve the care and service we provide.
97% of all patient ratings were Good, Very Good or Excellent.
How patients rated the practice.
The chart compares Fernbank's patient survey results with the national average across key areas of care, communication, access and overall satisfaction.
The results of this survey will help us to provide the best possible service to you
We listened to your feedback.
At The Practice of Dr Natasha J Aylen, we carried out a patient survey and asked for your honest opinions and feedback to help us identify what our team is doing well, if we've missed anything or whether there's an opportunity for us to do things better. Based on our report provided by CFEP Surveys, we've listened to your feedback and have taken the following steps to improve the care and service we provide.
Clearer explanations
What you told us
- More explanations needed
What we changed
- Providing printouts to patients, NOK and staff when further clarification needed.
Making a complaint
What you told us
- More clarity on how to make complaints
What we changed
- Process added to website
- Added to information sheet
Your feedback helps improve our service.
The results of this survey will help us continue to provide the best possible service to patients, families and residential aged care teams.